Service, Spares & Support
With UK-wide breakdown support, we keep your equipment running efficiently…
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Spare parts and consumables
Over 10,000 parts and products in stock and 70,000 strong back-catalogue
Get in touch
Spares
+44 (0) 1442 206144spares@friedheim.co.uk
Service
+44 (0) 1442 206135service@friedheim.co.uk
RWD Support
+44 (0) 1442 206100info@friedheim.co.uk
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Other Services
Operator training courses
Training courses that help drive operator expertise, enabling optimal production levels, efficiency savings and product quality.
Installation and machine moves
As well as installations, we can help safely transport machinery, relocate internally or perform full refurbishments.
Health and safety checks
Keep machinery safe and compliant with regular health checks. These ensure your machine are healthy, and safe to use.
Free air quality test
A quick and free air quality/particulate test that can help support employee wellbeing with bespoke air cleaning solutions.
Bespoke packaging
We offer customised packaging solutions tailored to your specific needs, including a wide range of boxes, tapes, films, and papers.
Our Service Charter
Professional & quality service
Aim
This Charter aims to provide the best service support we can deliver to our customers which should result in improved productivity, reliability, re-sale value and reduced wastage from the installed equipment.
Principles of Application
The aim of this charter is to set out arrangements that Friedheim, as a supplier and service provider to the Graphic Arts sector, follows to show the competence of our engineering support.
Charter Requirements
- Any engineer / trainer undertaking work is confirmed as being competent to work on the equipment to which they have been assigned. This compliance will either be in the form of formal certification or via a competence listing and including where appropriate electrical certification.
- All engineers / trainers undertaking service work will have been trained by the manufacturer on current and older installed products and have the required experience on these products
- To maintain the appropriate level of competence all engineers/ trainers will have access to up to date relevant manufacturer service information/ documentation in written and /or electronic form
- All engineers/ trainers will use where required the appropriate calibrated and certified tools
- All parts that are needed to be replaced during the service will be warranted as being fit for purpose by the Service Provider unless such parts are no longer manufactured. The Service Provider will use their best endeavours to obtain a suitable alternative should this be necessary and advise the User before commencing this process.
- All external contractors will have been assessed by the Service Provider that they have the necessary level of competence.
- A service record detailing the work completed will be provided to the customer
- Where any planned preventative maintenance is undertaken this will be completed in accordance with a set out schedule of work and recorded in the equipment service record
- The Service Provider will undertake their best endeavours to advise the User of any design improvements that are available and when requested provide the necessary expertise to install these modifications
- The Service Provider will have a Health and Safety Policy statement and detailed Safe Working Procedures / Method Statements covering the service work they complete onsite
- The Service Provider will have current certification to ISO 9001 or equivalent internally controlled procedures which thereby shows their ongoing commitment to continuous improvement
- The Service Provider will have current and appropriate levels of Public Liability Insurance, Product Liability Insurance and Employers Liability Insurance
