Friedheim International offers a range of service packages designed to help spot problems before they occur, keep your machine up and running for longer, and can even reduce the need for spare parts. Coupled with training facilities to ensure your staff are getting the most out of the equipment, these packages are designed to improve your efficiency and productivity, and gain that competitive edge.
20% off Spares & Service: Single Friedheim machine contract
All the perks of our Service Charter, but with 20% discount!
25% off Spares & Service: all Friedheim machines on contract
All the perks of our Service Charter, but with 25% discount
Bespoke All Inclusive
Includes all parts – Includes all call outs – Includes preventative maintenance – No matter how long the job takes, you pay the same price!
NEW Service Packages
Health check offer
Our Service Charter
NEW ALL-INCLUSIVE PACKAGE
Our new all-inclusive service package
Includes all parts
Includes all call outs
Includes preventative maintenance
No matter how long the job takes, you pay the same price!
Friedheim employs only the best in its team of field service technicians. Our technicians have a wealth of experience in servicing, fault-finding and maintaining our range of products. Just as Friedheim’s philosophy is to combine quality people with quality products, so our services and training department combines the best in customer service and responsiveness with the best in field experience to ensure that whether it is an emergency callout or routine preventive maintenance, your machine is in good hands.
Why not let our engineers carry out regular check-ups on your machine at a fixed price? Specifically tailored to your machine’s needs. Health Checks are also available as one-off services.
Post-service set-up module
The set-up module can be added to our “Preventative Maintenance Only”, “Full Service” or “Warranty ” agreements. It is a pre-arranged visit following the Machine Major Maintenance, and is carried out by our Technical Demonstrator with the purpose of restoring the Machine to its originally installed set-up. The Demonstrator completes a detailed checklist that includes roller adjustment, etc.
In many parts of the country we can offer a three-shift service, and our team will visit the remotest parts of the UK in order to keep our customers in production. Individual services are charged on an hourly basis or an agreed fixed charge.
When you need on-site assistance – breakdown repairs, equipment moves, refurbishment – just call upon one of our highly qualified Friedheim Service technicians.
Service Repairs, and more
Guillotine Safety Inspections
To ensure the safety and productivity of your machines, a competent technician should regularly carry out a safety inspection of your guillotine. Available as an option to our Preventative Maintenance programmes, our Guillotine Safety Inspection module enables you to plan, budget and schedule these important visits. The module includes two visits a year. Our Safety Inspections are carried out in line with P.I.A.C. ‘Blue Book’ and ensure full conformity with Regulation 6 of the Provision and Use of Work Equipment Regulations 1998. This service is performed by trained, competent and fully certified Friedheim technicians with a minimum of two years working experience on the guillotine.
Friedheim’s belting service can manufacture custom belts for ANY machine. Choose from many varieties of materials, colours and properties, flat or poly-chord – for any process you may need!
You can make your machine look as good as new with our touch up aerosol paint! We can also refurbish your machines.
Washes, Lubricant’s and Fluids
Call us NOW for your Roller wash, guillotine lubricants and other machine specific fluids.
We also look after machine moves. Our technicians and Logistics partners have decades of experience, safely moving and installing machines from site to site.
Please call us on 01442 206 144 regarding your specific requirements.
Keep on running and reduce costs with expert predictive maintenance
Many people believe that reactive maintenance saves you money. React to a ‘minor’ breakdown as and when it happens and in the short-term you do pay less. But eventually there will be a major breakdown and major bills, especially if your machine is not regularly serviced by a qualified engineer.
What are the advantages of predictive maintenance? Just like a car, regular expert predictive maintenance through servicing can…
Prevent major problems
Maintain the machine’s optimum performance
Help you save money
Protect your investments
Give you the confidence to meet your production requirements
Friedheim Predictive Maintenance ensures efficiency for your brand new or ageing machines. What does our predictive maintenance program include?
Greasing and cleaning
Lubrication and adjustment
Check for worn parts as per manufacturer’s specification for optimum performance
Identification of critical parts requiring immediate replacement
Investing in training for your staff is a highly cost-effective way of making the most out of your investment – Friedheim International offers a range of training modules which can be tailored to your specific training requirements, to help you ensure that your workforce:
Has the correct skills for the job
Acquires greater knowledge for higher productivity
Can enhance the machine’s performance
Can improve workflow and optimise output
We have standard on-site training packages, or take advantage of our Training and Predictive Maintenance Package discount offers.
For up-to-date special offers please call 01442 206 138 and see how much you can save TODAY!
This Charter aims to provide the best service support we can deliver to our customers which should result in improved productivity, reliability, re-sale value and reduced wastage from the installed equipment.
Principles of Application
The aim of this charter is to set out arrangements that Friedheim, as a supplier and service provider to the Graphic Arts sector, follows to show the competence of our engineering support.
Any engineer / trainer undertaking work is confirmed as being competent to work on the equipment to which they have been assigned. This compliance will either be in the form of formal certification or via a competence listing and including where appropriate electrical certification.
All engineers / trainers undertaking service work will have been trained by the manufacturer on current and older installed products and have the required experience on these products
To maintain the appropriate level of competence all engineers/ trainers will have access to up to date relevant manufacturer service information/ documentation in written and /or electronic form
All engineers/ trainers will use where required the appropriate calibrated and certified tools
All parts that are needed to be replaced during the service will be warranted as being fit for purpose by the Service Provider unless such parts are no longer manufactured.The Service Provider will use their best endeavours to obtain a suitable alternative should this be necessary and advise the User before commencing this process.
All external contractors will have been assessed by the Service Provider that they have the necessary level of competence.
A service record detailing the work completed will be provided to the customer
Where any planned preventative maintenance is undertaken this will be completed in accordance with a set out schedule of work and recorded in the equipment service record
The Service Provider will undertake their best endeavours to advise the User of any design improvements that are available and when requested provide the necessary expertise to install these modifications
The Service Provider will have a Health and Safety Policy statement and detailed Safe Working Procedures / Method Statements covering the service work they complete onsite
The Service Provider will have current certification to ISO 9001:2015or equivalent internally controlled procedures which thereby shows their ongoing commitment to continuous improvement
The Service Provider will have current and appropriate levels of Public Liability Insurance, Product Liability Insurance and Employers Liability Insurance
For our charter requirements, please call our Service Department on 01442206135
FLAT SERVICE RATE £82 per hour (working & travel time)
UNCOMPLICATE ALL YOUR SERVICE NEEDS
No mileage charges
No overtime Monday-Friday 6am-6pm
Rates apply to all machine types
Up to 25% discount on these rates (and parts) if a service contract is taken out